Sale Conditions

Kanna offers in its new on-line shop a service in which you will find a shop open 24 hours a day, every day of the year and where you can buy items of the brand comfortably without leaving home.

It's available in the general conditions that regulate the purchase of our products through this website or any other web page to which we can redirect you through a link. The use of this website establishes the acceptance of these general conditions. However, if you have any questions, please contact our "Customer Service" sending an e-mail to or by phone at + 34 968 704 080 / fax + 34 968 704 021 from Monday to Friday from 9 a.m. to 2 p.m. and from 2 p.m. to 6 p.m. You can also contact us by postal mail at:

Capiccio S.L.
Street Camino de Lorca nº 6
La Encarnacion - Caravaca de la Cruz
30410 - Murica
Tel: + 34 968 704 080

The following conditions regulate the sale of the products presented on this website by the company CAPICCIO S.L. With C.I.F: B-30421432

Ownership of web content

At all illustrations, designs, icons, graphics, photographs, images or other elements that are part of the website are the exclusive property of Capiccio S.L. The elements of this website are designed with the purpose of offering the sale of the products identified with the Kanna brand. The copy or use of these elements does not imply the transfer of any rights over them. In this sense, the reproduction, publication, transmission, modification or distribution by any means of the configurator elements (software included) of this web page is expressly prohibited.

Use of the website and terms of purchase

The general conditions of sale have the objective to define the modalities of sale between belonging to Capiccio S.L. and the buyer. They apply to all sales of proposed products of this website or any other web page to which we can redirect you through a link.

Any order placed on this website assumes that the buyer has been informed of the general conditions of sale before the purchase and have been accepted in the integrity of its content by the buyer. Acceptance of these general conditions of sale takes effect to the validation of your purchase.
The applicable general conditions of sale will be in force from the day of the validation of the order by the buyer.

Capiccio S.L. Reserves the right to modify the general conditions of sale at any time and without prior notice. The modifications are then applicable to any order subsequent to this modification.

Geographical coverage of Kanna Online Store

Free shipping and returns in almost the entire world. Check the shipping rate of your country here.


Conditions to buy at Kanna's online store

The buyer must have the legal capacity or parental authorization to proceed to the purchase of products within our site We also recommend that users monitor their children's purchases and help new users.

Order Process and Modality

You can place your order online at or any other part of it. The data communicated by the buyer and registered by Capiccio S.L. In the purchase process constitute a test of the transactions between the online store of Capiccio S.L and the buyer. The validation click after filling out the order form constitutes an electronic signature with the same value as a handwritten signature. It will be an irrevocable acceptance of the general conditions of sale. The conclusion of the contract will be effective only after sending a confirmation mail of the order registration Capiccio S.L. After registering your order, you will be available to print the detailed voucher in "My Account". Capiccio S.L. Reserves the right to reject an order in cases where a buyer has not paid all or part of an earlier order, or in the case of a problem already in course or prior litigation.

Product Information

The catalog of products of our website have been selected from the collections of the brand Kanna Shoes, so they maintain the quality and guarantee of the articles destined to the sale to the public in any other channel where Capiccio S.L. can develop the sale of its products.
Within Kanna we try to develop a work of photography of the quality product, so that the product can be appreciated in the most real way possible. However, exposed items may be subject to color variations depending on the calibration of your monitor, smartphone, tablet or any other device through which you are accessing our website.


In case we do not have the product once the order has been placed and before the end of the process of sending the sale in question, the buyer will be informed by e-mail or by telephone of the partial shipment in the case of a multiple purchase or The cancellation of your order.
If the charge was already taken into account when giving the information regarding the unavailability of the product, a refund procedure will be performed for the corresponding amounts, informing the buyer about it by sending an e-mail.

With such a procedure, Capiccio S.L. will proceed to the reimbursement of the amount of the items satisfied by the buyer as soon as possible, within the maximum period of 48h to 72h if the buyer used Paypal or, if he paid by credit card, will receive a credit to his account, and if it was By bank transfer, we will contact you to request the full account number and make the payment.
If you have any questions or doubts if you are in one of the situations described above, please do not hesitate to contact us at or by calling + 34 968 704 080 or fax + 34 968 704 021.

Purchase Limit

The shop of Capiccio S.L. has no purchase limit; if the volume exceeds that of the carrier, the buyer will be informed of the procedure to be followed for the shipment, which may be divided into several packages; There could also be a delay of the same since the prices and shipping times established on the website of Capiccio S.L. The service is the same and applicable to any type of order and size that is made within The purchase of Kanna product is not allowed for later resale.

Payments, prices, security and confidentiality within


The price of the products will be that stipulated in each moment in our web, except in case of manifest error. Although we try to make sure that all prices listed on the page are correct, errors may occur. If we discover an error in the price of the products you have ordered, we will inform you as soon as possible and we will give you the option to reconfirm your order at the correct price or cancel it. If we can not contact you, the order will be considered canceled and we will reimburse you in full the amounts that have been paid.

The prices of our products are indicated in euros, with all Spanish taxes included and are firm and definitive. As an aid to the international consumer, in some countries outside the EU we use currency converters to show the price in the local currency of the customer, however the final price and charged by our shop will always be kept in Euros or Dolars in the Case of United States. They include the shipping costs that in most cases will assume Capiccio S.L., in order to improve the shopping experience within the portal, except in certain countries where due to their tariff characteristics at the moment it is impossible to offer the free shipping modality. Capiccio S.L. Reserves the right to modify its prices at any time without prior notice. The products will be invoiced to the buyer based on the rates recorded at the time of order validation.

All special offers, promotions and discounts will be valid until the date indicated or until stocks last of the products that have been affected by the conditions thereof.

Payment with credit card

Payment of the entire price is calculated according to the order of the buyer, who agrees to pay the price stipulated for the ordered items including the price of the items, as well as the shipping costs.
We have several secure payment methods available. Only the payment for one of the following bank cards will be accepted: VISA and MASTERCARD. The buyer can also make their purchase through the services of PAYPAL and bank transfer. The charge on your card will be made the moment we confirm the order.

Credit cards will be subject to checks and authorizations by the issuing entity, but if that entity does not authorize the payment, we will not be responsible for any delay or lack of delivery and we will not be able to formalize any order with you.

If you prefer, you can make your payment by bank transfer:

ACCOUNT HOLDER: Capiccio S.L. Online Shop
IBAN: ES73 2100 4341 8702 0012 5436

Do not forget to put your order number in the concept of the transfer so we can identify your purchase.

Once the payment is confirmed, we will send you your Kanna shoes!

To accelerate the process, you can send us the receipt of the bank transfer to the folowwing email: 

Notice: If we do not receive the payment within 5 business days after placing your order, we will proceed to cancel it.

Security and confidentiality

In order to give maximum security to the payment system, Capiccio S.L. Uses secure payment systems from a leading financial institution such as La Caixa. In this sense, the confidential data of the payment are transmitted directly and in encrypted form (SSL) to the corresponding financial institution.

For payment with Visa and MasterCard cards, Capiccio S.L. Only accepts CES (Secure Electronic Commerce) transactions with the international 3D Secure protocol that is distinguished by the distinctive Verified by Visa and MasterCard SecureCode. Secure Electronic Commerce is an initiative whose basic principle is to guarantee security in Internet transactions. When you make the payment through the secure payment gateway, the system will automatically verify that the credit card is activated for Safe Electronic Commerce. Then, it will connect with the issuing bank of the same, which will request that it authorize the operation by means of a personal authentication code. The operation will only be performed if the bank issuing the credit card confirms the authentication code. Otherwise, the transaction will be rejected.

As a complementary measure to the "Secure Payment" system and with the aim of collaborating in the prevention of fraud through the Internet, it reserves the right to verify the personal data supplied by the client and to take the measures that it deems appropriate (including the cancellation Of the order) so that the goods purchased are delivered in accordance with the data contained in the order.

Payment and ownership

The products purchased through an order on our website are owned by the company Capiccio S.L. Until the moment in which the full payment of the order corresponding to its price, taxes and shipping costs occurs. In case it is free, Capiccio S.L. Is responsible for covering such shipping costs.


The goods purchased at will be transported through the carrier MRW and UPS International and will be delivered in less than 48 hours in the Spanish territory (peninsula only). We also deliver international shipments, Europe between 2/4 days, North America from 7 to 10 days and Asia, South America, South Africa and Australia from 10 to 15 days. Deliveries will be made within the times of delivery of the transport company in this case MRW and UPS.

To avoid incidents in the delivery (wrong addresses, inability to find someone at home, etc.) It is essential to fill out the form correctly, itbeing necessary to fill in the box related to the contact telephone number.

Orders can be tracked through the MRW carrier website, along with the order tracking number we will provide to you during the shipping process. It will indicate in each moment in which place the merchandise is until its definitive reception by the client.

Shipping costs can be changed at any time without notice. Will be valid those shipping costs that appear at the time of placing the order.

The products are delivered to the address of delivery mentioned in the course of the order. In case of error in the data entered in the online store of Capiccio S.L. Is not responsible for the impossibility of delivery. Capiccio S.L. Undertakes to deliver the ordered items as quickly as possible.

Notice: Shipments outside the European Union may carry customs costs to be paid by the recipient. Kanna Shoes is not responsible for any of those charges.

Returns & Exchanges

If once received the purchase is not satisfied, you can return it, within a period of 15 days from the date of receipt, and as long as the item has not been used or damaged. In the event of a failure by our production team that may compromise the quality of the product, Kanna is responsible for the collection of the same during that period in addition to the repair or replacement thereof.
It is important that the product to be returned is in its original state and packaging, it should not be used or damaged.

The shipping costs added to the return of one or more items will be borne by us if the items are defective or you have received a wrong order. Except in certain countries where we will ask the customer to send the article to a specific postal address running the customer with the costs of the return.

As soon as we receive the package and verify its perfect condition, we will make the payment for the amount of the merchandise returned to your credit card, which will be made according to the conditions of your bank. Once the payment has been made we will send a confirmation email to your email.

Capiccio S.L. Reserves the right to refuse returns communicated or sent outside the set deadline or articles that are not in the same conditions in which they were received.

Security and confidentiality

All the information provided by the clients of will be used only to process the purchase orders, to facilitate the navigation and purchase of the articles of Kanna, as well as to inform through e-mail or mail of new products , Special offers and news related to this website and Kanna in general. In the case of not wanting to receive such emails you can unsubscribe through them or by writing an email to

We guarantee that the data provided by customers will not be shared with third parties or companies outside the Capiccio S.L. The data provided will be collected on the server of by SSL protocol and its transmission will be done in encrypted form guaranteeing the confidentiality of the same. The server automatically recognizes: the IP address, date and time of entry and exit of the web page, as well as the files that you have downloaded.

The personal data received will be processed in accordance with Organic Law 15/99 of 13 December on the Protection of Personal Data and other applicable regulations in force in Spain. Users of this website may at any time access, rectify and cancel the data included in the registration form through their account, in writing, by e-mail to or by mail to the address:

Capiccio S.L.
Street Camino de Lorca nº 6
La Encarnacion - Caravaca de la Cruz
30410 - Murica
Tel: + 34 968 704 080

Capiccio S.L. Can not be held responsible for any damages that may be suffered by the user of the online store by the use of the network / internet, such as damage to your computer caused by poor use of the same, viruses, etc. .

Written communications

The applicable regulations require that part of the information or communications that we send you are in writing. By using this website, you agree that most of the communications with us are electronic. We will contact you by email or provide you with information by posting notices on this website. For contractual purposes, you are aware of the use of this means of communication and acknowledge that any contract, notification, information and other communications that we send electronically complies with the legal requirements to be written. This condition will not affect your rights recognized by law.


If you have any doubts that you could not solve by reading our explanations, or comments about our online store or its products do not worry. In Kanna we listen to you, all you have to do is contact our "Customer Service":

Sending an e-mail to 

By telephone at + 34 968 704 080 or fax + 34 968 704 021 from Monday to Friday from 9 am to 2 pm and from 2 pm to 6 pm

By mail, writing to:

Capiccio S.L.
Street Camino de Lorca nº 6
La Encarnacion - Caravaca de la Cruz
30410 - Murica
Tel: + 34 968 704 080

Competent Law and Jurisdiction

All matters relating to general conditions of sale are governed in each and every one of its ends by the Spanish Laws. Any controversy that arises or relates to the use of the web page, will be submitted to the non-exclusive jurisdiction of the Spanish courts and tribunals.