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EXCHANGES AND RETURNS

 

At Kanna Shoes we work to give our customers complete satisfaction. We want you to buy Kanna Shoes with confidence. In the case that you are not entirely satisfied with your shoes due to fitting or any other reason, you always have the opportunity to exchange or return.

The prices that you can see in our online store are final prices, and all Taxes are included.

Notice: Shipments outside the European Union may carry customs costs to be paid by the recipient. Kanna Shoes is not responsible for any of those charges.

Methods of Payment

You can choose between 3 different forms of payment:

- Credit Card. The system is totally secure and the transaction is placed directly in an encrypted secure platform with the bank. (Without any additional costs)
- PayPal. It is the easiest and most secure method of payment in Internet

- Bank Transfer.  Without any additional costs

Shipping And Returns

COUNTRY SHIPPING RETURNS
COST DELIVERY TIME FREE
SPAIN FREE 24-48 h YES
FRANCE FREE 1-2 days YES
DEUTSCHLAND FREE 2-3 days YES
UNITED STATES FREE 3-4 days YES
HOLLAND FREE 1-2 days YES
BELGIQUE FREE 1-2 days YES
UNITED KINGDOM FREE 2-3 days YES
ÖSTERREICH FREE 2-3 days ONLY SIZE EXCHANGE
GRECE 15 € 2-3 days ONLY SIZE EXCHANGE
SCHWEIZ 30 € 2-3 days NO
PORTUGAL FREE 24-48 h YES
ISRAEL 30 € 2-4 days NO
IRELAND FREE 3 days ONLY SIZE EXCHANGE
LUXEMBOURG FREE 2 days ONLY SIZE EXCHANGE
AUSTRALIA 30 € 5-6 days NO
JAPAN 30 € 3-4 days NO
POLSKA 30 € 3-4 days NO
SVERIGE FREE 2-3 days ONLY SIZE EXCHANGE
BULGARIA 30 € 3-4 days NO
REPUBLIKA Hrvatska 30 € 3-4 days NO
CANADA 30 € 5-6 days NO
DINAMARK FREE 3-4 days ONLY SIZE EXCHANGE
SUOMI - FINLAND FREE 3-4 days ONLY SIZE EXCHANGE
MALTA 45 € 3-4 days NO
RUSSIA 45 € 3-4 days NO
UCRANIA 45 € 3-4 days NO
NEW ZELAND 30 € 5-6 days NO
PERÚ 30 € 5-6 days NO
VENEZUELA 30 € 5-6 days NO
MÉXICO 30 € 5-6 days NO
CHIPRE 45 € 3-4 days NO
HONG KONG 30 € 3-4 days NO
SINGAPOUR 30 € 3-4 days NO
UNITED ARAB EMIRATES 30 € 3-4 days NO
SAUDI ARABIA 30 € 3-4 days NO
COLOMBIA 30 € 5-6 days NO
CHILE 30 € 5-6 days NO
JERSEY 30 € 3 days NO
SCOTLAND FREE 3 days ONLY SIZE EXCHANGE
GALES FREE 3 days ONLY SIZE EXCHANGE
REST OF THE WORLD 30 € From 2 days NO

 
**Delivery time may vary depending on the carrier and the working days.


*Shipments outside the European Community or USA, may incur additional costs of the corresponding customs in the country of destination. Aditional costs that may be charged by duty fees will be assumed by the consumer.


How can you return or exchange some Kanna Shoes?



Our products must be returned within 15 days from the date of receipt of the goods (check the shipping and return conditions and rates for your country). All returns must be made in their original packaging. Remember that we cannot accept shoes that have been worn. For this reason, we recommend that you do not remove labels or damage the items.

Should you want a pair of Kanna Shoes different from the ones you originally bought, you can always make a new order in our online store.

Kanna Shoes reserves the right to refuse returns after the deadline, or admit products that are not in the same condition in which they were received.

To make a return you must perform the following actions:



- In Kannashoes.com
: You just have to send an email request to shop@kannashoes.com indicating your full name, the invoice or order number, and the reason for the return.

 

Once I have exchanged an item, can I return the new item?


Yes. You can return it within 15 calendar days of receipt.

When will I receive the refund for my return?


You will receive the refund in the same payment method used for the purchase:

- If you paid by Credit Card, you will receive it in your account bank, that you will be able to check in your bank statement. The settlement date of payment, depends on your bank institution.

-In case you paid by Pay-Pal platform, it will be refunded in the same Pay-Pal card, within approximately 24 or 48 hours.

- If you have paid by Bank transfer, we will contact you to request your entire number account and make the refund.



If you have any doubts, you can always email us at shop@kannashoes.com and we will be happy to help you in any way we can.

Don’t forget you can also find us on FacebookTwitterGoogle+Tumblr y Pinterest!

We wish you a happy shopping at Kanna Shoes!


All terms mentioned here do not affect your consumer rights. For more information on Terms and Conditions of Kanna Shoes, you can visit our general terms and conditions.